Frequently Asked QuestionsThavorn Beach Village Resort & Spa

The following topics are some of our most frequently asked questions. We value your time so we have compiled all our answers in a single page.

Following reopening after Covid-19 pandemic, we are unable to open 100% of our facilities as compared to pre-covid. Nonetheless, we strive to open core facilities in order to ensure our guest’s core experience with our resort is not compromised. Check out our Post-Covid Reopening Policy to learn which facilities are open. Be sure to check back often as conditions may change monthly as we gradually open more and more facilities and will soon operate at full capacity.
Being situated on a private beach, the resort is not within walking distance of restaurants, shops, and attractions. It is advisable to rent a car/scooter, hire taxi service, or take advantage of our free shuttle bus to Patong beach. Otherwise, the resort is in an excellent Phuket Locale which has close proximity to major Phuket attractions by car.
Yes, we have multiple free shuttle buses to and from Patong Beach. Bus schedules may change depending on situation. Free shuttles operates on first-come-first-serve basis and cannot be booked in advance.
Most of the time yes. Nonetheless we do offer pickup service via car outside of funicular operating hours. Guest may also contact front office via room telephone to request pickup services outside of funicular operating hours.
We do not recommend these rooms for elderly guests and families with young children as there are quite a few stairs which may not be conducive for these types of guests.
High and low tide affects the usability and appearance of Nakalay Beach according to the lunar cycle (changes daily). During low tide, the beach is not conducive for swimming but offers guests a chance to explore the interesting tidepool ecosystem that house a wide array of sea creatures and critters. Check out this video to see low tide and high tide at work. Click to check tide tables (Anything below 1.7 meters on the tide table is considered low tide).
We are 10 minute drive from the famous Patong beach and 5 minute drive from Kamala Beach.
o The resort has 5 different dining outlets available on premise which ranging from authentic Thai cuisine, international cuisine, fast food/snacks, and romantic beach private dining. More info on individual outlets here. If you prefer to eat outside, our resort is within close driving to famous places such as Kalim street food market, Cafe del Mar Beach Club, Baan Rim Pha, Salsa Mexicana, and Patong Beach
Yes, free parking and secured parking are available to guests.
o Yes, guests have access to free exercise facilities such as pool, a fitness center. There are also special activities such as kayak, paddleboard, beach yoga, boxing classes, snorkeling many of which depends on schedule and for some activities, fees may apply.
Yes, we do provide private airport transfer mini vans. You will be given an option to book these transfers when you book your room
Yes, dry cleaning and laundry service are offered to guests.
Yes, we do have meeting rooms, a banquet rooms, and conference facilities.
The staff speaks multiple languages, including English, Chinese, Thai, Filipino, and Burmese